Terms and conditions

Deposits: Please be advised that depending on the nature of your booking or availability – a deposit may be required to secure your booking. Deposits are required to be paid 48 hours prior to your booking and are non-refundable. If you’ve made a reservation with us that requires a deposit a member of our team will be in contact with you shortly.

Booking Information: Your table will be reserved for your party for 1.5 / 2 hours dependent on booking type. Unless agreed otherwise. Please aim to arrive at the agreed booking time. We will hold your table for up to 15 minutes, after this we can no longer guarantee your booking.

Customer Feedback: If you wish to speak to a member of the Dive Team about your experience with us please contact us directly on 0161 826 3080 alternatively you can reach us at info@divebargrill.co.uk

Customer Safety: At Dive Bar & Grill, the safety and security of our staff and guests is paramount. Dive Bar & Grill operate a minimum check 25 policy. If you’re lucky enough to look younger than 25 then please be prepared to prove your age with a valid and current identification. This can either be a UK driving licence, passport or PASS Identification card bearing the PASS hologram. Dive Bar & Grill operate, in conjunction with local authority guidance, operate an ID seizure policy whereby false ID will be confiscated and handed over to the police. Dive Bar & Grill supports the responsible consumption of alcohol and reserves the right to refuse service to customers who are, or appear to be, intoxicated. Tap water is freely available in our bar upon request. A random search policy of all customers may be implemented depending on prevailing conditions, risk assessments or police advice. Dive Bar & Grill operate a zero tolerance policy on drugs. Customers suspected of dealing or using drugs will be asked to leave the premises immediately. Customers are advised that Dive Bar & Grill work continually with local authorities to ensure we’re fully compliant on all aspects of health and safety and crime and disorder. CCTV is in operation at Dive Bar & Grill.

Conditions of Entry:

Dive Bar and Grill Management reserve the right to refuse admission. The dress code at Dive Bar & Grill is smart casual. We request that guests do not wear sportswear, beachwear. ripped jeans, flip flops, sliders or workout trainers (smarter, fashion trainers may be permitted). For more information on door policies, entry information, accessibility and dress codes please send an email to info@divebargrill.co.uk

Allergen information:

If you require further information on ingredients which may cause allergy or intolerance, please speak to your server before you order. If you do have an allergy, you should inform your server so we can minimise the risk of cross contamination during the preparation and service of your food and or drink. Please note all of our menus in the restaurant have an allergy sticker which informs the customer of which allergies may present in our foods. Please read thoroughly before ordering with your waitress.

Seasonal Discounts

Pre-bookings only, must quote code upon booking in order to be redeemed on the day. Our discounts are excluded on special events and sports days, screenings and live events. Any discount deals on food cannot be used in conjunction with any other offers. Our discount deals are only available against our main menu and exclude certain dishes, please ensure to check with your server before ordering. Our discounts also exclude special events and selected dates. Management reserves all rights. For more information please contact us at info@divebargrill.co.uk and a member of our bookings team will be happy to help.

COVID-19 Regulations:

To ensure you have a safe and positive dining experience with us at Dive Bar and Grill we have put in place some new regulations in place for staff and visitors. Bookings are limited to a single household with a maximum of six visitors. In compliance to Gov guidelines your booking details will be used for our track and trace system. All customers are required to remain at their table to the best of their ability and all bookings will be provided with table service throughout their visit.

If any of your party is unwell or starting to show symptoms related to COVID-19 please don’t attend. If this is the case, please contact us and we’ll happily alter your date or cancel your booking. All staff will be fully briefed with COVID-19 guidelines and procedures and we will have additional hygiene measures in place to keep everyone as safe as possible.

Due to government imposed restrictions re closing times, last food orders will be 8.30pm and last drinks orders will be 9-9.15pm. All guests will be left to leave the premises 9.30-9.45pm. All timings are dependent on venue capacities. All guests must vacate the premises before 10pm.

Privacy Policy

divebargrill.co.uk is sensitive to privacy issues on the Internet. We believe that it is important you know how we treat the information about you that we receive on the Internet.

INFORMATION COLLECTED:

In general, you may visit the site without telling us who you are or revealing any personally identifiable information about you. Our servers collect the domain names, operating system in use (e.g Macintosh, Windows) and browser (e.g Netscape, Internet Explorer). This information is aggregated to measure the number of visits, average time spent on the site, pages viewed etc. divebargrill.co.uk uses this information to measure the use of our site and to improve the content of our site. E-mail addresses and other personally identifiable information such as first and last name, home or other physical address, telephone number, and other similar information are known only when voluntarily provided by a visitor for registration or other participation of visitors in any available online interactive activities.

USE OF YOUR INFORMATION:

We may use the personal information you provide for any of the following purposes: (1) To understand the use of our site and make improvements. (2) To fulfil customer competition prizes and other fulfilment processes. (3) To respond to specific requests from visitors. (4) To protect the security or integrity of our site when necessary. (5) To send you notices and solicitations regarding our site, our businesses and in general to promote and market products to you. These solicitations may take the form of mailings or other couriers, telephone calls, e-mail solicitations and other methods of contact including SMS. If you do not want to receive these solicitations from us using your personally identifiable information, please notify us online today.

DISCLOSURES OF YOUR INFORMATION:

Unless otherwise disclosed during the collection, personally identifiable information that may be collected in connection with visitors to this site is retained by us. divebargrill.co.uk does not sell, transfer or otherwise disclose this personally identifiable information outside this company, except where disclosure is required by law.

OTHER WEBSITES:

divebargrill.co.uk may contain links to other sites of third parties. We are not responsible for the content or privacy practices of those other sites. We may revise this Privacy Policy from time to time. You are responsible for checking this policy when you visit our site to review the current policy. If you do not agree with the policy, you should cease use of the site immediately.

MARKETING:

If you have signed up to our Dive card, you will receive regular email correspondence to update on events & offers. If you would like to sign up to receive specific emails only, please contact us. You can unsubscribe at any time following the link at the bottom of the email.

Data will be stored using Mail Chimp. For full privacy policy, visit https://mailchimp.com/legal/privacy/?_ga=2.23812664.369578010.1527071236-1512647339.1526409103&_gac=1.186961180.1527071236.EAIaIQobChMIutym2M6b2wIV4bDtCh2eCwk8EAAYASAAEgJbm_D_BwE

ACCESS RIGHTS:

You have a right to access the personal data that is held about you. Please write to us at the following address to obtain a copy of the personal information Dive Bar and Grill holds about you: Dive Bar and Grill, Tib Street, Manchester, M4 1SH, enclosing your postal details. If you require any other information, please contact us online today or call us on 0161 826 3080. We will endeavour to respond to you as soon as possible.